Terms – Disband

These terms apply between you and the operator of Disband named in the imprint ("we"). The contract language is English.

The contract

Using Disband: signing in with Google or GitHub concludes the contract for using Disband under these terms.
Buying credits: you buy credit packs at Polar's checkout. Polar is the seller (merchant of record): it takes the payment, charges VAT and issues the invoice, under its terms. You can check and correct your order there before you pay.
We don't keep a copy of the contract for you. These terms stay on this page, with the date of their last change; save or print them if you want a copy.

The service

Disband splits audio you upload into stems, in the web app and through the API.
Results can be downloaded for one hour, then they are deleted. Keep your own copies of anything you need.
How well a song separates depends on the recording. A split that fails costs nothing: its credits are returned automatically.
Disband may be unavailable during maintenance or an outage at one of our providers.
Limits such as the longest file, API keys per account and splits at once are shown in the app and the API.

Your account

You must be an adult, or have a parent's or guardian's consent.
API keys work like passwords. Credits spent with your keys count as spent by you, so keep them secret and revoke any key you think is exposed.

Your files

Only upload audio you have the right to process. You are responsible for what you upload and how you use the stems, including copyright.
You keep every right to your files and stems. You allow us only what the service needs: to store and process them and give you the results until they are deleted.
We don't review your files and don't use them to train models.
If you are a business, you indemnify us against third-party claims arising from audio you uploaded, where you are responsible for it.

Credits

A split costs credits by the length of the audio and the stems you choose. You see the price before it starts.
Free credits refill every day for the web app and don't carry over. API keys can't use them. We may change or pause the free allowance.
Bought credits never expire. They can't be moved to another account or paid out, except by the refunds below.
A split never costs more credits than it does today. Prices only ever go down.

Refunds

Refunds are paid by Polar to how you paid. The unused bought credits of your account are refunded:

on request within 14 days of a purchase, for the credits of that pack you haven't used
when you delete your account, automatically
when we end the contract, or change these terms and you don't accept

If you are a consumer, you also have a statutory right to withdraw from a purchase within 14 days. If you agreed at checkout that the credits can be used straight away, credits you have already used are not refunded. To withdraw, write to support@disband.io with your account ID.

Credits we granted, for example after an outage, are used first and never paid out. Credits of a purchase that is refunded are taken off your balance, which can leave it below zero until your next purchase. A purchase that is charged back is no longer paid for, so we can take its credits off the same way, and it isn't refunded again.

Not allowed

creating several accounts, or other ways of getting more free credits
attacking, overloading or probing the service, or getting around its limits
uploading content that is illegal
reselling access to the free allowance

Illegal content

Report it to support@disband.io, our point of contact for users and authorities under the Digital Services Act, in English or German. Include where the content is (the separation ID), why it is illegal, your name and email address, and a statement that your report is accurate and made in good faith.
A person reviews every report. Nothing is scanned automatically. If content is illegal or breaks these terms, we delete it and may suspend the account.
When we delete content or suspend an account, the app tells you, and we give you our reasons when you write to us. You can contest the decision the same way, and you can always go to court.

Ending the contract

You can end it at any time by deleting your account in Settings, or by writing to us while it is suspended.
We can end it with 30 days' notice in the app.
We can suspend your account while a payment of yours is charged back.
We can end it at once if you do something listed under "Not allowed" or a chargeback turns out to be unjustified. We then refund the unused bought credits of your other purchases, minus the damage this caused us, such as the dispute fee.

Liability

We are liable without limit for intent and gross negligence, for injury to life, body or health, under the Product Liability Act, and where we gave a guarantee.
For slight negligence we are liable only if we breach an essential obligation, one that makes the contract possible and that you may rely on, and only for the foreseeable damage typical for this kind of contract. Otherwise we are not liable for slight negligence.
These limits also apply to the people who work for us.

Changes to these terms

We announce changes in the app at least 30 days before they apply.
The new terms apply to you once you accept them, which we ask when you next use Disband.
If you don't accept, either of us can end the contract.

Law and disputes

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer, you keep the protection of the mandatory law of the country you live in.
If you are a business without a general place of jurisdiction in Germany, the courts responsible for Steinhorst, Germany, have jurisdiction.
We are neither obliged nor willing to take part in dispute resolution before a consumer arbitration board.